COMPETENCE (Communicative) 4)
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In a heterarchical organization, the capacity of any element to share his/her (and its, if the concept can be somehow translated to natural or artificial non-human systems) knowledge, experience, information, etc… to any other element of the organization.
J.A. JOHANNESSEN describes the conditions for communicative competence, as resumed hereafter:
- Listeners must be attentive, without interrupting
- Knowledge is in the dialogue and not with the single individual
-Recognition must be reciprocal and the dialogue free of domain dominance
- Only the power of rationality is to be used
- Principles of complementarity and self-organization are the bases of dialogue
- Dialogue must be constantly validated
- Every explanation is personal and fragmentary
- Knowledge is obtained through a shared communication process
- The minimum unit in communication is the "triad": action – reaction – resultant
- Pathology of communication should be clearly understood: self-contradiction, inconsistencies, shifting of types (categories), obscurities, etc…
- An explicit evaluation of the surrounding conditions of communication is needed
- Participants establish a metarule for their communication
- Dialogue is based on synthesis, with the problem definition phase emphasized
- Premises and suppositions must always be explicit
- It is not possible to impose linear thinking upon nonlinear reality (1991, p.49-50).
These guidelines have much in common with J. WARFIELD's Generic Design.
Categories
- 1) General information
- 2) Methodology or model
- 3) Epistemology, ontology and semantics
- 4) Human sciences
- 5) Discipline oriented
Publisher
Bertalanffy Center for the Study of Systems Science(2020).
To cite this page, please use the following information:
Bertalanffy Center for the Study of Systems Science (2020). Title of the entry. In Charles François (Ed.), International Encyclopedia of Systems and Cybernetics (2). Retrieved from www.systemspedia.org/[full/url]
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